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SIRIUSitsm reference model and Signavio partnership

SIRIUSitsm reference model and Signavio partnership

Date: 08.12.2014 | Categories: SIRIUSitsm |Author: Admin | Share:

SIRIUS optimizes the practice-approved procedures model and established the SIRUSitsm reference model for ITSM processes in the SAP Solution Manager. Thereby SIRIUS applies the know-how from
12 years of ITSM projects and the experience of its own process documentations method SIRIUSlogic.

The core of the approach is the recognition that the Solution Manager due to continuous further developments over recent years, can be used as a standard ITSM tool without major adjustments. These standard processes however need to be transparent and presented in a comparable way with the customized processes, in order to enable a reliable fit-gap analysis. This is now possible with the SIRIUSitsm reference model.

"With the help of the SIRIUSitsm reference model we can make best-practice processes available to our customers. This impacts our ITSM projects directly through a shortened design and implementation phase and an optimized process integration."

With the current partnership with Signavio, SIRIUS relies on a new standard for process documentation. Innovative and collaborative introduction scenarios are built up in ITSM projects by Signavio. Signavio also provides a standardized interface in the SAP Solution Manager, which can also be used for other processes, such as Business Process Monitoring.